Privacy Policy
Our Commitment to Your Privacy
This Privacy Policy applies to I DJ NOW, operated by Robert Marsh Enterprises, Inc. (“IDJNOW,” “we,” “our,” or “us”). It explains how we collect, use, share and protect information when you visit idjnow.com, create an account, place an order, contact us, use our Help Center, communicate with us by phone, text, email, chat or messaging, visit our showroom, or interact with our marketing and support services.
This policy applies to information collected through our website, customer service and support channels, order and checkout processes, email and SMS programs, showroom interactions, forms, reviews, chat or messaging tools, and related online services.
Our Commitment to Data Security
We use reasonable administrative, technical and physical safeguards designed to help protect personal information. No website, payment system, transmission method or storage system can be guaranteed to be completely secure, but we work to protect information from unauthorized access, misuse, loss or disclosure.
Our Commitment to Children’s Privacy
Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
How To Contact Us
If you have questions about this Privacy Policy or how your information is handled, please visit our Help Center or Contact Us .
Information We Collect
The information we collect depends on how you interact with IDJNOW. This may include:
- Contact information, such as name, billing address, shipping address, email address and phone number.
- Account information, such as login details, saved addresses, order history and account preferences.
- Order and transaction information, such as products purchased, payment status, shipping details, delivery information, returns, exchanges, support history and fraud-prevention details.
- Payment-related information used to process orders. Payment card details are processed through payment providers and are not intended to be stored by IDJNOW in full card form.
- Support and communication information, such as messages submitted through our contact forms, Help Center, chat or messaging tools, email, SMS, phone calls, product inquiry forms, reviews or social media interactions.
- Marketing preferences, such as email or SMS signup status, opt-in and opt-out choices, coupon interactions and engagement with our promotional messages.
- Device, browser and website usage information, such as IP address, browser type, device identifiers, referring pages, pages viewed, search terms, clicks, cart activity and other analytics or cookie-related information.
- Information you provide about another person, such as a recipient name, shipping address or phone number when you ship an order to someone else.
Information From Third Parties
We may receive information from service providers and partners that help us operate our business, such as payment processors, financing providers, fraud-prevention tools, shipping carriers, tax and compliance tools, review platforms, email and SMS platforms, analytics providers, advertising platforms, customer support systems and Help Center or messaging tools.
How We Use Information
We use information to operate our website, fulfill orders, provide customer support and improve the IDJNOW shopping experience. This includes using information to:
- Process orders, payments, financing requests, tax-exempt requests, purchase orders, shipping, delivery, returns and exchanges.
- Create and manage customer accounts.
- Respond to customer questions through our website, Help Center, chat or messaging tools, contact forms, email, phone and SMS.
- Provide product guidance, order updates, service updates, support follow-up and customer care.
- Send transactional messages, such as order confirmations, shipping updates, account notices, return updates and customer service responses.
- Send marketing communications where permitted, including email and SMS promotions, product updates, offers, reminders and event-related information.
- Personalize and improve our website, product recommendations, advertising, content, search, navigation and customer experience.
- Measure website performance, marketing performance, customer engagement and service quality.
- Prevent fraud, protect our business, secure our systems, enforce policies and comply with legal obligations.
Personal Information Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide products and services, maintain accounts and transaction history, comply with tax and accounting obligations, prevent fraud, maintain security, resolve disputes, enforce agreements and protect legal rights. Retention periods vary by category and are determined by the nature of the information, the reason it was collected, legal or contractual requirements, risk, and whether the information is needed for an ongoing customer or business relationship.
How We Share Information
We do not sell personal information for money. We disclose personal information to service providers and contractors that help us operate our business, provide the Site, fulfill orders, process payments and financing, detect fraud, deliver products, calculate tax, provide customer service, send communications, host or secure systems, provide analytics, manage reviews and improve our services.
Depending on the technology used and applicable law, disclosures to certain advertising, analytics or social-media partners may be considered a “sale,” “sharing” for cross-context behavioral advertising, or processing for targeted advertising even when no money changes hands. The categories that may be involved include identifiers, commercial information, internet or electronic-network activity, approximate location information and preferences or inferences. Where required, you may opt out through our privacy and cookie controls or through a recognized opt-out preference signal.
We do not sell or share sensitive personal information for cross-context behavioral advertising and do not use sensitive personal information to infer characteristics about you. We also do not knowingly sell or share the personal information of consumers under 16 years of age.
We will not share your opt-in to an SMS or RCS messaging program with any third party for purposes unrelated to providing you with the services of that messaging program. We may share your personal information, including your SMS or RCS opt-in or consent status, with third parties that help us provide our messaging services, including platform providers, telecommunications carriers and other vendors that assist us in delivering text messages.
We may also disclose information when necessary to comply with law or legal process, respond to lawful requests, protect rights or safety, prevent fraud, enforce our policies, complete a merger, acquisition, financing, reorganization or other business transaction, or protect the security of IDJNOW, our customers or others.
Your Privacy Choices
Depending on where you live, you may have rights regarding personal information we maintain about you. These rights may include access, correction, deletion, portability, restriction or objection, and the right to opt out of certain sales, sharing, targeted advertising or profiling. Rights and exceptions vary by jurisdiction.
Cookie and advertising choices: You can review or change available non-essential cookie categories at any time through Your Privacy Choices . Where required by law, recognized browser-based opt-out preference signals such as Global Privacy Control are treated as an opt-out of sale/sharing or targeted advertising for the browser or device sending the signal.
U.S. State Privacy Rights
Residents of states with comprehensive consumer privacy laws may have some or all of the following rights, subject to applicable exceptions: to confirm whether we process personal data; access personal data; correct inaccuracies; delete personal data; obtain a portable copy; obtain information about certain third-party disclosures where required; opt out of targeted advertising, sale of personal data or certain profiling; and appeal a decision we make on a privacy request where applicable law provides an appeal right.
To exercise an applicable state privacy right, use one of the request methods in the “How to Submit a Privacy Request” section below. We will not discriminate against you for exercising a privacy right provided by applicable law.
California Privacy Rights
This section applies to California residents and supplements the rest of this Privacy Policy. For purposes of the California Consumer Privacy Act, as amended (“CCPA”), I DJ NOW, operated by Robert Marsh Enterprises, Inc., is the business responsible for the personal information practices described here.
California 12-Month Disclosure
During the preceding 12 months, we collected the categories of personal information described in the Notice at Collection above, including identifiers and customer-record information, commercial information, internet or electronic-network activity, sensitive personal information used for permitted operational purposes, and communications or other information you provided. Sources, purposes and retention criteria are described in the Notice at Collection.
Categories Sold or Shared in the Preceding 12 Months
We do not sell personal information for money. For purposes of the CCPA, however, certain disclosures for cross-context behavioral advertising may constitute a “sale” or “sharing” even when no money changes hands. During the preceding 12 months, categories disclosed in ways that may constitute sale or sharing include identifiers and customer-record information, commercial information, and internet or electronic-network activity. Categories of recipients may include advertising, analytics, social-media and marketing partners.
Categories Disclosed for a Business Purpose in the Preceding 12 Months
Categories disclosed to service providers or contractors for business purposes may include identifiers and customer-record information, commercial information, internet or electronic-network activity, sensitive personal information used for permitted operational purposes, and communications or other information you provide.
Recipients may include hosting and security providers, payment and financing providers, fraud-prevention services, order-fulfillment and shipping providers, tax and compliance providers, analytics providers, email and SMS providers, customer-support and messaging providers, review platforms, marketing-service providers and other vendors that perform services on our behalf.
We do not knowingly sell or share personal information of consumers under 16 years of age. We do not sell or share sensitive personal information for cross-context behavioral advertising, and we use sensitive personal information only for permitted purposes such as authentication, account security, payment or financing, fraud prevention and providing products or services you request.
Based on these practices, we do not currently use or disclose sensitive personal information in a manner that requires a separate California right-to-limit control. If our practices change, we will update our notices and controls.
Your California Rights
- Right to know/access: request the categories and/or specific pieces of personal information we collected about you and related information about sources, purposes and disclosures.
- Right to delete: request deletion of personal information we collected from you, subject to legal exceptions.
- Right to correct: request correction of inaccurate personal information we maintain about you.
- Right to opt out of sale/sharing: direct us not to sell or share personal information for cross-context behavioral advertising.
- Right to limit certain uses of sensitive personal information: where the CCPA provides that right based on how a business uses or discloses sensitive personal information.
- Right to non-discrimination: receive equal service and pricing, subject to lawful exceptions, for exercising CCPA rights.
- Authorized agent: use an authorized agent to submit certain requests on your behalf, subject to applicable verification and authorization requirements.
Sale, Sharing and Advertising Opt-Out
California residents can exercise applicable sale/sharing and advertising choices through our Your Privacy Choices controls. You do not need to create an IDJNOW account to use these controls.
Global Privacy Control and Other Opt-Out Preference Signals
Where required by law, we recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, and treat them as a request to opt out of sale/sharing for the browser or device sending the signal. You do not need to submit a separate request for the same browser or device when a qualifying signal is recognized.
Where our preference tool supports it, the current opt-out status is displayed in the privacy controls. If you are logged in and applicable law requires us to associate the request with your account, we will do so where reasonably possible.
EEA and UK Privacy Rights
If the EU General Data Protection Regulation (“GDPR”) or UK data-protection law applies to our processing of your personal data, I DJ NOW, operated by Robert Marsh Enterprises, Inc., acts as the controller for the processing described in this Privacy Policy, except where a third party acts as an independent controller under its own notice.
Legal Bases for Processing
- Contract: to process orders, payments, shipping, returns, account services and support you request.
- Legal obligations: to comply with tax, accounting, fraud-prevention, regulatory and other legal requirements.
- Legitimate interests: to secure and improve our Site and services, prevent fraud, provide customer service, measure performance and operate our business, where those interests are not overridden by your rights and interests.
- Consent: where required for non-essential cookies, certain marketing, personalization or advertising activities, or other processing for which we ask for consent.
Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal. Where processing is based on legitimate interests, you may have a right to object based on your particular circumstances, and you have a right to object to direct marketing.
When we request personal data that is necessary to enter into or perform a contract with you, such as information needed to process an order, take payment, deliver products or provide requested support, you generally must provide that information for us to complete the transaction or service. Information requested only for marketing, personalization or non-essential cookies is optional unless we tell you otherwise at the point of collection.
EEA and UK Rights
Subject to applicable law and exceptions, you may have rights to access, rectify or erase personal data; restrict processing; object to processing; receive portable data; withdraw consent; and lodge a complaint with the data-protection supervisory authority where you live, work or believe an infringement occurred.
International Data Transfers
IDJNOW is based in the United States, and personal data may be processed in the United States and other countries where our service providers operate. Where applicable law requires a transfer mechanism, we use an available lawful mechanism or safeguards appropriate to the transfer, which may include adequacy decisions or contractual protections. You may contact us for information about safeguards applicable to a particular transfer.
How to Submit a Privacy Request
You may submit a privacy request through our Submit a Request form. Please write “Privacy Request” in the subject and tell us which right you want to exercise.
You may also call us toll-free at 1-800-355-7746 .
We may need to verify your identity before completing certain access, correction or deletion requests. We will request only information reasonably necessary for verification. Opt-out requests generally do not require identity verification.
If you use an authorized agent, we may request proof that you authorized the agent and, where permitted, may ask you to confirm your identity or authorization directly.
If applicable law gives you a right to appeal a denied privacy request, you may appeal by replying to our response or submitting a new request marked “Privacy Appeal.” We will process requests and appeals within the time required by applicable law.
Marketing Choices
You can unsubscribe from marketing emails using the unsubscribe link in the email. You can opt out of SMS messages by following the instructions in the SMS Policy section below.
Transactional or service communications may continue when necessary to complete an order, provide support, maintain an account, comply with law or respond to a request.
How To Contact Us
For general privacy information, visit our Help Center .
To exercise a privacy right, use our Submit a Request form or call us toll-free at 1-800-355-7746 .
I DJ NOWRobert Marsh Enterprises, Inc.
Attn: Privacy
100 Christopher Street
Ronkonkoma, NY 11779
United States
SMS Policy
I DJ NOW mobile message service, the “Service,” is operated by I DJ NOW, “IDJNOW,” “we,” “our,” or “us.” Your use of the Service constitutes your agreement to these terms and conditions, referred to as “Mobile Terms.” We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any changes shall constitute your acceptance of those changes.
By consenting to I DJ NOW SMS/text messaging, you agree to receive recurring SMS/text messages from and on behalf of I DJ NOW through your wireless provider to the mobile number you provided. Messages may include service-related messages, transactional updates, cart reminders, promotions, specials and other marketing offers. Text messages may be sent using an automatic telephone dialing system or other technology.
You understand that you do not have to sign up for SMS/text messaging in order to make purchases, and your consent is not a condition of any purchase. Participation in this program is voluntary.
We do not charge for the Service, but message and data rates may apply from your wireless provider. Message frequency varies. Check your mobile plan and contact your wireless provider for details. You are responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time by texting STOP to +18335061963. You may receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you.
If you have subscribed to other I DJ NOW mobile message programs and wish to cancel, you may need to opt out separately from those programs by following the instructions provided in their respective terms.
For Service support or assistance, text HELP to +18335061963 or visit our Help Center .
We may change any short code or telephone number used to operate the Service and will notify you of these changes where required. You acknowledge that messages, including STOP or HELP requests, sent to a short code or telephone number that has changed may not be received, and we will not be responsible for honoring requests made to numbers that are no longer active.
Wireless carriers are not liable for delayed or undelivered messages. You agree to provide a valid mobile number. If you get a new mobile number, you will need to sign up for the program with that new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed or misdirected delivery of any information sent through the Service, errors in such information or any action you may or may not take in reliance on the information or Service.