Guarantee - Real Value
We’re more than just a place to find great prices on your gear
You deserve better than that. Our staff uses the same gear as you do, so we’re passionate about what we do. We build a relationship with our customers that goes far beyond the click of a "Buy Now" button followed by a "Thank You" email. It’s not only about a great price. It's about great service. It's about great performance. It's about our team making that special connection with you. Day In. Day Out.
We guarantee you the lowest possible price, PLUS so much more that creates what we call the "Best Price +Plus" guarantee.
- The fastest shipping in the industry
- A fully-trained staff ready for you to call our toll-free number
- Free shipping on most orders over $50
- Friendly 30-day return policy
- 30-day Satisfaction/Defect free guarantee protection
- Honest knowledgeable advice
- Thousands of products in stock ready for immediate shipment
- Retail showrooms packed with live interactive display models
- Equipment and lighting rentals in retail stores
- Quantity discounts, package deals & special manufacturer rebates
- Member of the Better Business Bureau with an A+ rating
- Member of the Bizrate Circle of Excellence
Buy with confidence, I DJ NOW has got your back.
We guarantee the lowest advertised price on all the gear we sell. If you should see the same item advertised by an authorized dealer for less, just let us know and we will be happy to match it or even beat it for you in some cases. Idjnow must be notified within 30 days of your purchase date.
Restrictions for the Lowest Price Promise:
Items must be offered by another authorized dealer, and they must be readily available and in stock. Items must have the exact model number, be sold as brand new, factory-sealed, and advertised in print for less. Items may not be liquidation, closeout, discontinued, store display, demonstration, used, refurbished, b-stock, or open-box in order to qualify for our best price guarantee.
We also guarantee your purchases will be free from manufacturer defects for up to 30 days from delivery. If you receive a product that does not work, just notify us within 72 business hours so that we may correct it for you.
If your item works well but you don't like it or don't want it, we still want you to be 100% satisfied. You may return it up to 30 days from the delivery date. Simply follow the steps in this article to submit an eligible return request.
*The Lowest Price promise does not cover items on sale Thanksgiving Eve through the Monday after Thanksgiving, whether offered by IDJNOW or a competitor.
*I DJ NOW reserves the right to refuse any order, revoke any published offer and correct errors or inaccuracies, including those discovered subsequent to the submission of an order regardless of billing status. If your credit card has been charged and your order is cancelled, IDJNOW will issue a credit to your payment account in the amount of the charge. By purchasing with IDJNOW you agree to all above terms and policies.
*I DJ NOW Unused condition definition: Never plugged in. Removed from box to be used for a showroom display, photo shoot or other retail display. Resealed in original condition & packaging with all instruction manuals, warranty cards and original components.
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