Frequently Asked Questions

How can I place an order?

Online ordering is secure, fast and easy and can be done directly on our website 24/7 or via telephone phone during normal business hours. If you have questions or would like to place an order directly with our team, please Contact Us.

How can I track my order?

Once your order has been shipped, tracking information will be relayed as quickly as possible. You will receive notification via email and can also access Shipments within your account. Please note: it may take up to 24 hours for new tracking numbers to activate online).

When will I receive my order?

In stock, online orders ship as quickly as possible. Once shipped, a tracking number will be relayed. Please keep in mind that transit days are business days only (no weekends or Holidays). To use a shipping estimator for fully "In stock" orders, please click here.  Orders showing an availability other than "In stock" may experience a delay as they may need to be shipped from alternate warehouse locations.

Why is my order on hold?

Some orders may require additional verification before they can be processed.  For your protection, we may request additional information related to card ownership or order addresses. If your order has been placed on hold and requires verification, you will be notified as quickly as possible.  If you find your order is on hold and wish to expedite the process, please Contact Us.

How can I check the status of my order if I have yet to receive a tracking number?

Simply access your Orders to check the progress while being processed.  In stock, online orders process and ship as quickly as possible.  Some items that were not in stock may be drop shipped from alternate locations to expedite delivery and may not receive tracking immediately. Tracking will be automatically updated as soon as it's available.  Also, if you have placed an order for multiple items it may be possible that items are shipped from more than one location and you may receive tracking information as well as deliveries separately.

Do you require a signature for deliveries to be made?

For your protection as a customer any order over $750 will require a signature in order to complete delivery.  If you are not home on the initial delivery attempt, 2 additional delivery attempts will be made.  If you are unable to make arrangements for a signature we recommend contacting UPS to have the package held at a local hub for pickup at your convenience.  If any item is unable to be delivered and sent back to I DJ NOW, the customer may be responsible for additional processing or return fees.  

What Payment Methods do you accept?

Credit Cards, Paypal & Paypal Credit & Affirm Financing: IDJNOW accepts VISA, MasterCard, American Express, Discover, PayPal, PayPal Credit and Affirm Financing. Your credit card is charged when you place an order and funds are authorized as soon as the order is placed, which may affect the availability of funds in the account.

Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different then the billing address, please provide a phone number for the shipping address.

Sorry. We do not accept Checks or COD orders.

What happens if my item is on backorder?

We strive to keep most items in stock for immediate shipment. Please make sure you check the item availability listed on each individual item.  If the stock status does not state "In stock" your order may experience a shipping delay or backorder.

In the event that an item you ordered is out of stock and unable to be shipped from an alternate location, we will notify you as quickly as possible & will keep the order open unless told to cancel it.  Once the item comes back into stock we will ship it out to you, usually on the same day it arrives to our warehouse.  Please note that the funds in your account will be held at the time of purchase and will continue to be held even if the item is on backorder or being shipped from an alternate location.

Due to high international shipping costs, taxes and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship at once. Please Contact Us if you wish to make adjustments to an existing order.

How do I cancel an order?

Once an order is placed, we can not guarantee that a cancelation request can be honored.  Due to the nature of our automated processing system and the fact that we process and box orders 7 days a week, an item that has entered the shipping process can not always be canceled.  Please Contact Us immediately to submit a cancelation request.  If your order is unable to be canceled you'll still have the option to request a return. Learn more about our Returns Policy.

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