Frequently Asked Questions
How can I place an order?
Online ordering is secure, fast and easy and can be done directly on our website 24/7 or over the phone during normal business hours (Monday-Thursday 9am-8pm, Friday 9am-6pm & Saturday 10am-6pm EST). Our sales team can be reached by phone or email by the following methods:
Call Toll Free: 1.800.355.7746
How can I track my order?
You can track your order directly by clicking here (You will need your order #) or by logging into your registered account and clicking the "My orders" link in your account dashboard. If you have checked out as a guest and then subsequently registered an online account, your order may not show in your order history and will need to be updated manually. If this happens, please contact us and we will update it for you. Orders placed by 3pm EST Monday-Friday will ship on the same business days, orders placed after 3pm or on a Saturday, Sunday or holiday will ship on the next business day We email you a tracking number as soon as it's available (Please note: it may take up to 24 hours to be updated online).
When will I receive my order?
In stock online orders placed by 3pm EST Mon-Friday ship out the same business day. In stock orders placed on Saturday, Sunday or a holiday will ship on the next business day. All in stock orders placed with "Free Economy Shipping" are typically delivered within 1-7 business days depending on where you reside. If an expedited method (3-day, 2-day, 1-day) is chosen you will receive the order in accordance with that method keeping in mind that only business days are counted. To use a shipping estimater for "In stock online" orders, please click here. Orders showing an availability other than "In stock online" may experience a shipping delay as they may need to be shipped from an alternate location other than our NY based warehouse. In this case you will need to add the handling time displayed on the item to the shipping method you have chosen. For example an item that states "Ships in 1-3 days" with a 2-day shipping option would deliver in 3-5 business days, with "Free Economy Shipping" it would deliver in 4-10 business days depending on where you reside.
Why is my order on hold?
Some orders might be subject to our verification procedure before we can process it. For your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and the ship-to information are valid. If your order has been placed on hold and requires verification, you will be notified by email within one business day. If you find your order is on hold and wish to expedite this process, you can give us a call at 1800.355.7746 and ask to speak to our security department.
How can I check the status of my order if I have yet to receive a tracking number?
Simply log in to your account by clicking here to check the progress of your order while it's being processed. In stock online orders placed after 3pm EST on a Saturday, Sunday or holiday will ship out on the following business day. Some items that were not in stock may be drop shipped from alternate locations to expedite delivery and may not receive tracking for up to 3 business days, tracking will be updated as soon as it's available. Also, if you have placed an order for multiple items it may be possible that items are shipped from more than 1 location and you may receive tracking information as well as deliveries separately.
What Payment Methods do you accept?
Credit Cards, Paypal & Paypal Credit & Affirm Financing: IDJNOW accepts VISA, MasterCard, American Express, Discover, PayPal, PayPal Credit and Affirm Financing. Your credit card is charged when you place an order and funds are authorized as soon as the order is placed, which may affect the availability of funds in the account.
Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different then the billing address, please provide a phone number for the shipping address.
SORRY. We do not accept Checks or COD orders.
What happens if my item is on backorder?
We strive to keep most items in stock for immediate shipment, please make sure you check the item availability listed on each individual item. If the message does not state "In stock online" your order may experience a shipping delay or backorder.
In the event that an item you ordered is out of stock and unable to be shipped from an alternate location, we will notify you within 1-2 business days & will keep the order open unless told to cancel it. Once the item comes back into stock we will ship it out to you, usually on the same day it arrives to our warehouse. Please note that the funds in your account will be held at the time of purchase and will continue to be held even if the item is on backorder or being shipped from an alternate location.
Due to high international shipping costs and taxes and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship. Contact us if you wish to cancel or change these items.
How do I cancel an order?
Once an order is placed, we can not guarantee that a cancelation request can be honored. Due to the nature of our automated processing system and the fact that we process and box orders 6-7 days a week, an item that has entered the shipping process can not be canceled. We recommend calling during business hours for the best opportunity to cancel an order or contacting us here. If your order is unable to be canceled you can return the item for a refund at your expense if needed. Please see our return policy for more information in regards to our returns process.