30 Day return period for most items
Refund, exchange or merchandise credit available
Domestic buyers pay return transportation expense
International buyers pay all transportation expenses including taxes, duties, Brokerage fees, etc.
Shipping charges, taxes, duties, etc. are non-refundable
Damaged or defective items must be reported within 7 days of receipt
Merchandise returns must be initiated within 15 days of receipt
All returns require an RMA# which can be obtained via telephone or eBay message
Product must be in "resalable as new" condition to qualify for a full refund
Items returned in "resalable as new" condition will receive a full refund less the original shipping expense incurred
Items originally offered with "Free Shipping" will have the initial shipping cost incurred deducted from the refund
The following items are ineligible for return and will be sent back at your expense if received by idjnow:
Items returned without all original packaging and components, including the retail box, manuals, cables, etc.
Items used by mouth/ear due to sanitary issues, including but not limited to: headphones, ear buds, microphones, etc.
Open software/digital media including but not limited to: control CD's, vinyl, software plug ins/upgrades/installers, etc.