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I DJ NOW Store Policy

Lowest Price Promise:
We guarantee you the best price on any purchase you make! This guarantee is yours for even 30 days after your purchase! If you see the item you purchased from us elsewhere for less we will meet or beat that price! It’s that simple.

Restrictions for the Lowest Price Promise:
Items must be offered by another Authorized Dealer, have the exact model number, sold as new. Items may not be Closeouts, Discontinued, and Demonstration nor refurbished. Product must be readily available and in stock at the competing authorized dealer.

E-mail for Price:
In some cases pricing fluctuations occur rapidly. In order to always offer you the lowest price it may be necessary for us to list an item as "Email for Price". This will allow us to offer you the absolute lowest product cost.

Shipping Timeframes & Charges:
We will ship your order UPS, Federal Express, or USPS whichever is quickest and most cost effective. Depending upon where you reside, shipping options and weather conditions you will generally receive your order within 1-5 business days.

In order to expedite your order we may "Drop Ship" an item you purchase unless you specify otherwise. When we Drop Ship an item this means we will ship your order directly from a manufacturer or our affiliate warehouse that may be closer to your destination.

Once you have entered your order into the shopping cart online you can select shipping options of Ground, 3 Day, 2nd Day Air, or Next Day Shipment. The shipping charges for each will be listed for your convenience. Some products are considered Large, Bulk, or Heavy may require shipment via Common Carrier Freight truck in which our representatives will contact you for these shipping costs.

Free Shipping orders we will either use UPS, USPS, and FedEx

Payment methods:
We accept all major Credit Cards including Visa, MasterCard, Discover and American Express. For your protection we may contact you to require additional information to verify your order. We also offer our own private credit card we call the NOW CARD. This card offers you the flexibility of receiving special financing terms for your purchase. Ask our representatives at 1-800-355-7746 for more info.

Pay Pal: We accept Pay Pal for your online purchase.

Western Union: Western Union offers a QUICK PAY. Simply select the products you would like to order and determine the charge. Click on the Western Union Link provided to determine the Western Union location nearest to you. You can send up to $5000. in cash at a local Western Union Agent for only $12.95 . You will need idjnow "Code City" which is ABRANY . Click here to find a Western Union Location.

Purchase Orders: Orders from larger businesses, educational and government institutions are accepted. All Purchase Orders are verified and confirmed with the appropriate purchasing departments. Original Purchase Order is required with an authorized signature, and an itemized equipment list indicating a specific idjnow order number. We reserve the right to refuse any Purchase Orders not conforming to our policies. Please call our representatives for assistance prior to placing an order with a Purchase Order.

30-Day Return Period ! You have a full thirty days from the date merchandise is received for a refund.

Exceptions to refund policy: Computers & computer software like PCDJ, Serato, Final Scratch, DVDS, all Apple products, Bulbs, Lamps, Liquids for foggers, snow machines, bubble machines and hazers, cables, open fog machines, open snow machines, open cartridges and needles, video projectors, plasma displays, plasma cases, trussing, stages , microphones and headphones. Shipping and Handling charges are not refundable. Special orders are not exchangeable or refundable.

Restocking Fees: A restocking fee of 25% will be charged on opened boxes, missing a material that is not returned back in "Like New" and re-saleable condition.

A 25% restocking fee will be charged on ALL Grundorf, Gator and Odyssey Cases. These fees apply unless the item is defective or damaged, you received the wrong item.

Damaged or Defective Items
If you return a damaged or defective item you will receive a credit when the item is back at our location. You may then choose a replacement item or a different item once the product is received back.

Promotional Items and Rebates
Any product that is returned without the promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount. This also includes the value of our Free Shipping promotion. Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount.

How to handle your return:
Simply contact a Customer Support Representative Monday – Friday 10 am – 5pm EST and we will issue RMA # (Return Merchandise Authorization #). We will not accept any return without an RMA # authorized from I DJ NOW . PLEASE BE SURE NOT TO WRITE ON OR MARK THE ORIGINAL BOX OF THE PRODUCT. ALL PRODUCTS SHOULD BE BOXED IN ANOTHER SHIPPING BOX FOR RETURN.

Use this format when returning packages:

171 Remington Blvd
Ronkonkoma NY 11779

idnow reserves the right to deny any return.

On defective items only we will issue a return UPS return label. For non defective items we recommend you insure the package and obtain tracking numbers for your records.

Please call Customer Care Monday – Friday 10 am – 5 pm (Eastern Standard Time) at 1-800-355-7746 for a Return Authorization number.

BBB Online Member:
As a member of the Better Business Bureau, you can be sure that idjnow is a legitimate and reliable business. idjnow adheres to trustworthy, honest, and fair business practices and assures you of a safe place to shop.

We respect the privacy of our customers. We do not sell, or rent our mailing lists, neither physical addresses nor emails. There are times when we will share our lists with pre-screened, legitimate companies that are offering products or services that would interest you. In the event that you do not want us to share your mailing information or if you would like to stop receiving any marketing materials from us, kindly contact us and request an "OPT OUT" for your information